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Introduction

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Welcome to ALAWINTEAM.COM, operated by ALAWIN SOLUTIONS LLC, a company registered in Wyoming, USA. Our headquarters is located at 32 N Gould St, Sheridan, Wyoming 82801, USA.

By shopping with us or accessing our services, websites, and apps, you agree to the following terms. These terms are essential as they outline our expectations from each other and provide valuable information. For more details, refer to our Help pages, which are an integral part of these terms. Should you have any questions, our Customer Care team is eager to assist.

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Arbitration Agreement

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For customers in the United States, in the event that our Customer Care cannot resolve an issue, we commit to binding arbitration on an individual basis, unless you opt-out as detailed below.

We regularly update these terms and our Help pages, so we advise checking them before making a purchase, as the latest version will apply.

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Requirements for Shopping with Us

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To make a purchase on ALAWINTEAM.COM, you must:

  • Be at least 16 years old;

  • Own a credit or debit card that we accept (current payment providers are listed at the checkout);

  • Have authorization to use that credit or debit card (e.g., the card is in your name, or you have permission to use it).

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Order and Delivery

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Before finalizing your order, you will choose from various delivery options, each with estimated delivery times and dates, depending on the delivery address. While we strive to meet all delivery timelines, delays can occur due to various reasons. We'll keep you updated, and you can track your parcel's progress.

For any delivery issues, contact us within 30 days from the expected delivery date, and we'll assist you promptly.

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Placing an Order

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Upon placing an order, you'll receive an acknowledgment email. We then conduct a standard pre-authorization check on your card. Your order is only accepted once payment is approved and debited from your card, forming a contract based on these terms.

Cancellation is possible within a brief period after ordering, as specified in the acknowledgment email. Changes to orders are not permitted; you must cancel and re-order if needed.

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Returns and Refunds

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We understand that sometimes a product may not meet your expectations. If an item is in its original condition, we accept returns within 14 days of receipt, free of charge. Returns made after this period up to 28 days will incur a charge, detailed in our Returns Policy.

Refunds are issued to the original payment method within 14 days of receiving the returned item, with any applicable return charges deducted. Delivery and handling fees are non-refundable.

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Amendments

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We reserve the right to amend, remove, or vary our services and any part of the Website, including these Terms & Conditions, at any time.

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Governing Law

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These terms and our dealings with you are governed by the laws of the State of Wyoming, USA, and subject to the jurisdiction of its courts.

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Social Media and Content Use

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If we reach out to feature your content on our social media channels, it means we appreciate your style. By allowing us to feature your content, you grant us the right to use, modify, and share it across our platforms. You confirm having all necessary permissions and rights to grant us these rights. Should you or anyone in the content request its removal, we will comply as per our discretion.

For a comprehensive outline of our policies and more detailed terms, please refer to our Help pages.

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Promo Codes
 

At ALAWINTEAM.COM, we occasionally offer promotional codes (Promo Codes) to our customers for an even better shopping experience. These Promo Codes can be applied at checkout to receive discounts on specific products. To make the most of these opportunities, here’s what you need to know:

  • Usage: It’s your responsibility to enter the Promo Code at checkout to enjoy the discount. For detailed instructions and more information on how to use Promo Codes, please visit our dedicated Help section.

  • Terms and Conditions: Each Promo Code comes with its own set of terms, clearly communicated when issued. These terms may include specifics like eligible products, whether it's for single or multiple use, and the validity period.

  • Exclusions: Unless stated otherwise, Promo Codes cannot be used to purchase ALAWINTEAM.COM memberships, gift vouchers, or items from third-party sellers on our marketplace.

  • Confidentiality: If you receive a unique Promo Code meant solely for you (e.g., a loyalty discount), please keep it confidential. Do not share or post it on social media. We reserve the right to cancel your Promo Code and/or suspend or close your account in cases of misuse.

  • Fair Use: We aim to ensure all promotions are enjoyed fairly by our customers. However, in cases of fraud, tampering, technical errors, or any unforeseen factors that compromise the integrity or fairness of the promotion, we reserve the right to cancel, modify, or suspend the Promo Code.

By participating in our promotions and using Promo Codes, you agree to these terms. Our goal is to provide a fun, fair, and secure shopping experience for all our customers.

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