CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: support@alawinteam.com
or fill in our contact form:
FAQ
01
What types of clothing does ALAWIN TEAM offer?
We offer a diverse range of clothing including activewear, casual wear, and accessories, designed for both style and comfort.
03
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times vary depending on the destination.
05
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached.
07
How often do you release new collections?
We launch new collections seasonally and occasionally have special limited-edition releases.
09
How can I contact customer service?
You can reach us via email at support@alawinteam.com or through our website's contact form.
02
How can I find my correct size?
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Refer to our detailed size guide available on each product page to find your perfect fit.
04
Can I track my order ?
Once your order is shipped, we'll send you a tracking number via email so you can monitor its journey.
06
Can I exchange an item?
Yes, exchanges are allowed for different sizes or colors of the same item, subject to availability.
08
Do you have a physical store?
Currently, we operate exclusively online to keep our prices competitive and reach our global community.
10
Are there any care instructions for your clothing?
Yes, each item comes with specific care instructions on the label to ensure longevity and maintain quality.